** DURING THE COVID-19 PANDEMIC SHIPPING CAN TAKE LONGER THAN EXPECTED
We ship worldwide with the following rates:
US, Canada & EU
Rest of the world
Up to 17 Business days,
Up to 7 Business days
Up to 17 Business days
Orders typically ship from our warehouse within 48 hours (excluding weekends and holidays).
Duty charges may be applied at the discretion of customs. These charges differ from country to country and are the customer's responsibility.
Orders in which customers have "refused customs" or denied "custom charges" and the order is sent back to GROUND will be refunded with both outgoing and returning shipping charges deducted from the refund total.
Please note that all return costs are the customer's responsibility.
To ship an item back to GROUND please:
Indicate in an email to Info@groundmovement.net if you would like to get a refund or store credit for the returned item. Please make sure to include your order number and the name of the item you would like to return.
Items purchased from GROUND will be eligible for a refund as long as the item is returned within 30 days of purchase.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Do not remove protective slip and original tags.
Once your item arrives in our facility your refund will be issued. Refunds can take 1-3 business days to show on your credit card account. This time window may vary depending on your bank or credit card company.
*Please note that we do not refund Shipping costs & Tax payments or Fee's(Government Tax, Transaction Fee, PayPal fee).